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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Evans

December 18, 2025

5  out of  5
rating by Michael Evans
"I’ve had State Farm Insurance for 28 years. I’ve had a few incidents happened to me, and State Farm was always there. Two years ago, I had a tornado take the roof off of one of my buildings, State Farm was there.Most recently I had a fire at one of my buildings. they were there again, this time my agent came to my kitchen table. I greatly appreciated that. I consider that above and beyond an insurance agents responsibility. This agencies name is Katie Young insurance agency. I highly recommend that you seek her out and see what she can offer for insurance coverage for you."
We responded:
"Thank you so much for sharing your experience and for your 28 years of trust with State Farm. virtually honored to be there for you in the difficult moments – from tornado damage to a fire loss. At Katie Young State Farm – showing up for our customers - sometimes literally at the kitchen table- is part of our commitment to serve our customers with care and compassion. Your recommendation means more than we can say And we’re grateful to continue help you protect what matters most. "
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Cora Hughes

December 18, 2025

5  out of  5
rating by Cora Hughes
"Working with Kolten in Katie's office to get life insurance for several members of our household was quick and easy. He made the entire process both educational and enjoyable. I highly recommend them for all of your insurance needs."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Kolten made your life insurance experience quick, easy and informative for your household! At Katie Young State Farm Agency in Springfield, Illinois- our goal is to make insurance simple, educational and tailored to each family’s needs. We truly appreciate your recommendation and look forward to protecting what matters most to your family! "
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Jennifer Sorensen

December 17, 2025

5  out of  5
rating by Jennifer Sorensen
"Great customer service! Kolten is friendly and knowledgeable."
We responded:
"Thank you so much for the great feedback! We’re so glad to hear that Kolten’s friendly and knowledgeable customer service stood out! At Katie Young State Farm Agency in Springfield Illinois we pride our ourselves in providing tailored, personalized insurance support all of our customers. Thank you so much for taking time to share your experience! "
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Bre Guillory

December 16, 2025

5  out of  5
rating by Bre Guillory
"The Katie Young office has been great to work with. We originally had them for renters insurance. We also have car insurance through their office. Anytime we have called in with questions, they have been diligent in responding and making sure we understand our policies. I would highly recommend their office."
We responded:
"Thank you so much for choosing Katie Young State Farm Agency in Springfield Illinois for your auto insurance and renters insurance needs! Our team is committed to being responsive and making sure customers truly understand their coverage, so it means a lot to hear that reflected in your experience. We appreciate your recommendation and look forward to continuing to serve you!"
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Bill Sorensen

December 16, 2025

5  out of  5
rating by Bill Sorensen
"Kolten did a great job, got me what I needed fast and had digital insurance cards to me in minutes! Since this review I have added all my assets to my portfolio. Thank you!"
We responded:
"Thank you so much for your review, Bill! We appreciate you! And we agree- Kolten does a great job and really cares for our customers! "
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Stephen Vincent

December 16, 2025

5  out of  5
rating by Stephen Vincent
"Great experience with Young State Farm Insurance! Katie was incredibly helpful, friendly and made everything easy to understand. The entire staff took time to answer all my questions and provided excellent service.. Highly recommed to all!!"
We responded:
"Thank you so much for your kind review at Katie Young State Farm Agency in Springfield, Illinois. Providing friendly, knowledgeable service is exactly what our team strives for each time. We truly appreciate your review and look forward to serving you for years to come! "
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Jane Scott

December 15, 2025

5  out of  5
rating by Jane Scott
"Had my car in for collision repair. State Farm was great and Katie Young and team made process seamless. I highly recommend her as your agent. She’s great as is her team"
We responded:
"Thank you so much for sharing your reveal! We’re glad to hear that your auto insurance claim and auto collision repair went smoothly. At Katie Young State Farm Insurance Agency in Springfield, Illinois, our team is committed to making the claims process as seamless and stress-free as possible. We truly appreciate your recommendation and the opportunity to be your trusted insurance provider. "
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Fam Jones

December 12, 2025

5  out of  5
rating by Fam Jones
"Kolten was easy to talk with and very thorough. I appreciated his willingness to patiently answer all my questions. I feel comforted knowing I’m insured by a responsive and kind agent."
We responded:
"Thank you so much for your kind review! We’re so glad to hear that Kolten made you feel comfortable and took the time to thoroughly answer your questions. At Katie Young Insurance Agency in Springfield Illinois, be responsive, kind, and patient while helping customers understand their insurance coverage is a top priority! We appreciate your review and are always here when you need us! "
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Missy Smith

December 11, 2025

5  out of  5
rating by Missy Smith
"Im really pleased with their customer service and how they're willing to help with the best rates."
We responded:
"Thank you for the kind review! We’re so glad to hear That you’re pleased with our customer service And commitment to find the best coverage available at the best rates! At Katie Young Insurance Agency in Springfield Illinois, we are always happy to help and appreciate your trust in our team! "
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Lori Landgrebe

December 8, 2025

5  out of  5
rating by Lori Landgrebe
"I changed insurance carriers and within a short period I regretted it. Inwill not ever change again. They have the best customer service."
We responded:
"Thank you so much for your kind review! We’re so glad to have you back and truly appreciate your trust and Katie Young State Farm Insurance Agency in Springfield, Illinois. Taking good care of our customers is always a top priority so it means a lot to hear that our customer service made a difference. We’re always here when you need us! "
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Beth Steh

November 27, 2025

5  out of  5
rating by Beth Steh
"Appreciate Katie and her team! They are always helpful and can laugh along with us when crazy things happen…and they do!🤣"
We responded:
"We appreciate you so much! 🥰 Katie and the team love working with you and are always happy to help – especially when life gets a little crazy! Thanks for trusting Katie Young, State Farm – and for the laughs along the way! 😉"
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Zachary Holliday

November 22, 2025

5  out of  5
rating by Zachary Holliday
"Kolten, Danielle and Katie are fantastic to work with. When I have questions they are answered immediately. They helped me switch from my old insurance company and saved me enough to cover my new car insurance policy premium. I couldn’t be happier! Highly recommend Katie Young State Farm Agency!!"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that your experience with Kolten, Danielle, and Katie made your switch to Katie Young, State Farm Insurance Agency in Springfield Illinois smooth and worthwhile. Helping customers understand their coverage, get questions answered quickly, and find meaningful savings on their Insurance is what we love to do. We truly appreciate your review and are so glad you were happy with your experience!"
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Brandi Drendel

November 19, 2025

5  out of  5
rating by Brandi Drendel
"Everyone is friendly and helpful. Needed to add and remove a car from our policy. Quick and easy, less than 10 minutes on the phone and it was taken care of."
We responded:
"Thank you so much! We’re so glad to hear that our team made up updating your auto insurance policy quick and easy! We appreciate the trust that you place in our team at Katie Young State Farm Agency in Springfield, Illinois. "
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Lori Lindsey

November 17, 2025

5  out of  5
rating by Lori Lindsey
"I love my people at State Farm . They are always there for me when I need them."
We responded:
"We love having you! ❤️ Thanks for trusting Katie Young State Farm – we’re always here when you need us!"
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nakyah hill

November 11, 2025

5  out of  5
rating by nakyah hill
"Great service and great price, staff is always available to help with any problems and answer questions highly recommend"
We responded:
"Thank you so much! We’re glad to hear you’re happy with the great service and pricing! Our team at Katie Young State Farm is always here to help and appreciate your recommendation! "
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Amy Ozier

November 7, 2025

5  out of  5
rating by Amy Ozier
"Heather & Kolten at Katie Young State Farm make life easier. They were quick to clarify what we did and did not need to do with a claim. Saved us so much time. God bless y’all!"
We responded:
"Thank you so much, Amy! We are so grateful for the opportunity to serve your family for your auto, homeowners and life insurance! "
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X O

October 30, 2025

5  out of  5
rating by X O
"Wyatt was such a big help getting everything set up. He was able to bundle my auto and home owners insurance! During the scary process of first time home buying, he made the parts involving insurance easy. He was reassuring and answered all of my questions. Thank you Wyatt! And thank you Danielle for getting an in person appointment set up shortly after closing to make sure I am comfortable and knowledgeable with everything! 5 stars!!"
We responded:
"Thank you so much for the five stars! 🌟 we’re so glad to hear that Wyatt could help make bundling your Auto and Home insurance easy, especially during an exciting (and sometimes scary!) first time home buying experience! And a big shout out to Danielle at Katie Young State Farm- we love making sure our customers feel confident and taken care of every step of the way! And congrats on your new home!🏡 "
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Schuyler Marsters

October 30, 2025

5  out of  5
rating by Schuyler Marsters
"Best price and discounts!"
We responded:
"Thank you so much for the kind review! We are so grateful for the opportunity to customize a plan to give you the best price and discounts at Katie Young State Farm. "
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Emma Bachman

October 30, 2025

5  out of  5
rating by Emma Bachman
"Kolten is always so helpful and prompt when in need of assistance! Updating information and obtaining new insurance policies has been a breeze!"
We responded:
"Thank you so much, Emma! We agree- Kolten is a rockstar and so great at helping with homeowners insurance! We are thankful for your business! "
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joe ringold jr

October 27, 2025

5  out of  5
rating by joe ringold jr
"Upon my visits, I am always received and treated with respect and compassion. They are patient and hospitable, answering my questions and concerns with honesty and efficiency leaving me with a secure feeling of satisfaction. They are true professionals in every way and live up to their reputation of practicing awesome customer service. I always let my friends know about their services and abilities."
We responded:
"Thank you, Joe!! You know we love seeing your smiling face around here, too! We’re grateful for the trust you place in our agency and love taking care of your insurance needs! "
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Ed Nutaut

October 23, 2025

5  out of  5
rating by Ed Nutaut
"As usual my experience with Katie and her employees ,Colin and the rest of the crew are awesome. Never any problems! I have all my insurance need through them. And I made a phone call today real quick to get an insurance card sent to me so I could drive another vehicle for the day, no problem within 2 minutes I had what I needed. I did not get the young lady's name."
We responded:
"Thank you so much for the kind review! We truly appreciate you trusting us at Katie Young State Farm with all of your insurance needs. We’re glad our team was able to get you and you needed quickly – and will be sure to pass along the kind words to our team! We’re always here when you need us!! "
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Pamela Roesler

October 23, 2025

5  out of  5
rating by Pamela Roesler
"She was helpful informative kind friendly and knowledgable."
We responded:
"Thank you so much for your kind review! We’re so glad to hear that our team was helpful, informative, kind, friendly, and knowledgeable. We truly appreciate you choosing Katie Young State Farm!!"
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Deon McConnell

October 21, 2025

5  out of  5
rating by Deon McConnell
"Thanks to State Farm for helping me with my car insurance and home owners very reasonable, caring of my needs!"
We responded:
"Thank you, Deon! We are so grateful for the opportunity to serve your insurance needs for your family! "
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Craig Haynes

October 15, 2025

5  out of  5
rating by Craig Haynes
"Katie and her staff have always been there for us. Very responsive to any question we may have and always keeping us up on changes to our policies and laws. They’re terrific!"
We responded:
"Thank you so much! We really appreciate your kind words. Our team loves being here to help and keep you in the loop! We’re so glad to have you as a part of our State Farm family! "
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Tara Dillon

October 14, 2025

5  out of  5
rating by Tara Dillon
"We have been with Katie for years!! Anytime there has been any small hiccups Katie is quick to make sure it’s fixed correctly. Thank you and your team for having us covered!!"
We responded:
"Thank you so much for the awesome review! We’re so glad we’ve been able to help you with your insurance needs over the years. We really appreciate having you with us and are here if you need anything! "