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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Iona Mendenhall

July 31, 2026

5  out of  5
rating by Iona Mendenhall
"Katie young and her team are very awesome they've helped me out a lot"
We responded:
"Iona, thank you for your wonderful review of State Farm Agent Katie Young’s Team!"
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Katherine Livingstone

July 31, 2026

5  out of  5
rating by Katherine Livingstone
"The staff is always so friendly, personable and easy to work with both on the phone and in person. Danielle is always so helpful! 10/10"
We responded:
"Thank you so much for the 5 stars, Katherine! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Sonya Jacobs

July 31, 2026

5  out of  5
rating by Sonya Jacobs
"Thank you Katie and family for being there to answer our questions and providing guidance!
You and your staff are friendly, courteous and very competent! Always ready to help and keep us informed on our policies!"
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melissa patterson

July 29, 2026

5  out of  5
rating by melissa patterson
"Nobody ever wants to file a claim . Katie and staff as well as claim dept. are making this process alot less difficult! I’m very thankful that while I’m working a full time job they can do most of this process for me! Thankyou all for all you do , I was trying to avoid a claim but glad I did to ease the crunch of a deer hit!!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Springfield to know you had such a great experience with us. "
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Alex Hawkins

July 24, 2026

5  out of  5
rating by Alex Hawkins
"I have had a lovely experience with Statefarm and Danielle an agent/team member was there to answer all my questions and help me get a good policy."
We responded:
"Wow, thank you for the 5-star review, Alex! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Jamaya Hill

July 22, 2026

5  out of  5
rating by Jamaya Hill
"I had an easy and amazing phone call setting me up the best policy that fit my budget and needs. I believe i spoke to Danielle and she did an amazing job breaking down each component of my policy and how and why it would benefit me."
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Kayla Croll

July 21, 2026

5  out of  5
rating by Kayla Croll
"Katie and her team are amazing."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Judy Rader

July 20, 2026

5  out of  5
rating by Judy Rader
"Gave me the exact information I needed. Very good service!"
We responded:
"Wow, thank you for the 5-star review, Judy! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Paula Throckmorton

July 15, 2026

5  out of  5
rating by Paula Throckmorton
"We love our agent, Katie Young, and her team. They always get back o us right away!"
We responded:
"Paula, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Springfield insurance team! - Your State Farm Agent, Katie Young "
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Sue Landgrebe

July 15, 2026

5  out of  5
rating by Sue Landgrebe
"Katie and Danielle were extremely helpful. My questions were answered and made sense.
Thank you!"
We responded:
"Thank you for the 5-star review, Sue! We’re proud to serve the Springfield community and truly appreciate your support. "
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Jessica Richmond

July 11, 2026

5  out of  5
rating by Jessica Richmond
"Danielle was extremely helpful, spent extra time with my daughter and I both on the phone getting my daughter’s insurance set up. I’ve not had a bad experience since switching to you guys 😊"
We responded:
"Thank you so much for your kind words! We’re so glad that we were able to help and look forward to helping with your insurance needs! "
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Schuyler Marsters

July 7, 2026

5  out of  5
rating by Schuyler Marsters
"Danielle was easy to talk to and had great customer service skills. She put together life insurance policy options for me and my family and went over every detail very thoroughly. Each option was created for our specific situation and i couldn’t be happier with the service. Also, the prices were very reasonable."
We responded:
"Thank you so much for the kind review! We are so grateful for the opportunity to customize a plan to give you the best price and discounts at Katie Young State Farm.
"
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steve cook

July 6, 2026

5  out of  5
rating by steve cook
"We have multiple policy’s with Katie. Home, auto, and rentals. Always a pleasure to business with."
We responded:
"Thank you, Steve! We appreciate you so much! "
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Kathy Vizral

July 3, 2026

5  out of  5
rating by Kathy Vizral
"Danielle was super friendly and helpful getting my new home, auto and renters insurance set up. So easy to work with and was patient answering all my questions."
We responded:
"Thank you so much for the 5-stars, Kathy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Katie Young’s Team anytime."
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Aaron Lawler

July 3, 2026

5  out of  5
rating by Aaron Lawler
"Katie & her team have always been so helpful and knowledgeable on all my insurance needs. It is so nice to talk to an actual person on the phone and even come into the office for a face to face.
-Amanda & Aaron Lawler"
We responded:
"Thank you so much! We are so grateful for the opportunity to serve you and your family!"
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Aaron Gillingham

July 2, 2026

5  out of  5
rating by Aaron Gillingham
"A family member who recently graduated from college just moved to the area. Katie Young Insurance was recommended to us as someone local in Springfield, IL by our State Farm agent who is in another state. A great experience - easy process, great follow up. Kolten did a great job, highly recommend!"
We responded:
"Aaron, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Katie Young’s Team is just a call or email away!"
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misty Hatcher

June 30, 2026

5  out of  5
rating by misty Hatcher
"Kitty Young has been my agent for several years and her and her entire team are kind, competent, genuine, easy to talk to and so helpful. It doesn’t matter the time of the day. It doesn’t matter if you’re stressed out if you’re upset if you’re angry if you’re frustrated, everyone that I have spoken to at her office has gone above and beyond to be kind to make sure that your needs are taken care of and do anything and everything that they can. I highly recommend her and her agency to anyone and everyone so if you’re looking for a new insurance company or if you just wanna be with one that actually cares about you and your family And her insurance family you will not be let down"
We responded:
"misty, thank you for your wonderful review of State Farm Agent Katie Young’s Team!"
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Janette Smith

June 30, 2026

5  out of  5
rating by Janette Smith
"Katie’s staff are always prompt in returning calls or text messages as well as assisting with all questions! I highly recommend her and her staff for all your insurance needs!"
We responded:
"Thanks so much for the fantastic rating, Janette! We are so glad you had a positive experience with us here on State Farm Agent Katie Young’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Mary Ann Brandon

June 30, 2026

5  out of  5
rating by Mary Ann Brandon
"Danielle Gave great service as she guided me through the process of the insurance policies on our vehicles and went above to help us download the safe Safe drive I’ve been with State Farm since 1969."
We responded:
"We appreciate your review, Mary. We are so happy that you had such a wonderful experience with State Farm Agent Katie Young’s Team here in Springfield ! "
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Gabriel Weaver

June 26, 2026

5  out of  5
rating by Gabriel Weaver
"My husband and I recently relocated from another state and were urgently looking for auto insurance. Wyatt helped us quickly and got us the best rate possible! He was very professional and answered all of our questions. Would highly recommend!!"
We responded:
"We are grateful for your 5-star review, Gabriel! Thanks for taking a moment to share your positive rating of State Farm Agent Katie Young’s Team here in Springfield . "
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Shaun Thrasher

June 25, 2026

5  out of  5
rating by Shaun Thrasher
"Katie has been my insurance agent for years. Her and her team are prompt, compassionate, and thorough. When most people think of insurance, they think it’s a chore, but Katie makes insurance enjoyable and easy to understand. If you’re new to town or are shopping around give Katie a call!"
We responded:
"Thanks so much for the fantastic rating, Shaun! We are so glad you had a positive experience with us here on State Farm Agent Katie Young’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Aaron Lawler

June 25, 2026

5  out of  5
rating by Aaron Lawler
"I have been a customer here for a long time and have always had such great service. All the members have a great wealth of information for all the different coverage options. Always pleased to work with them."
We responded:
"We appreciate your review, Aaron. We are so happy that you had such a wonderful experience with State Farm Agent Katie Young’s Team here in Springfield ! "
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K Robert Mayes

June 25, 2026

5  out of  5
rating by K Robert Mayes
"Katie and her dream team have been my trusted insurance provider for my home and auto’s since I moved back to Springfield! They are the best!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Katie Young’s Team. "
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Sheri Dhabalt

June 23, 2026

5  out of  5
rating by Sheri Dhabalt
"On June 11, we had storm damage from trees . I called Katie immediately, and she answered her phone! Within 40 minutes she had a tree company out here cleaning up the damage. I am truly impressed with Katie’s Quick action and checking on us to make sure that no one was hurt! She was at our house the next day Surveying the damage and got the claims started! Katie and her staff are wonderful to work with!!"
We responded:
"Sheri, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Katie Young’s Team is just a call or email away!"
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Rachel Sorenson

June 14, 2026

5  out of  5
rating by Rachel Sorenson
"This was my first experience delving into the insurance world. I did some research and chose to go with Katie Young's Agency. It was a great decision, and her team has been super easy to get ahold of. Wyatt made it an incredibly smooth experience moving forward with the exact coverage I wanted. Absolutely no complaints!"
We responded:
"Thank you so much for the 5-stars, Rachel! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Katie Young’s Team anytime."