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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diane Scott

October 6, 2026

5  out of  5
rating by Diane Scott
"Katie and her staff have rescued me many times. My husband and I have always had State Farm for everything, including retirement investments. My husband developed dementia and I am trying to handle everything alone. Katie has stepped up to support me in any way she can. Their office is like going to visit family."
We responded:
"Thanks so much for the fantastic rating, Diane! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Frankdog75

October 3, 2026

5  out of  5
rating by Frankdog75
"Reasonable rates friendly provider"
We responded:
"Wow, thank you for the 5-star review, Frankdog75! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Ron Duff

October 2, 2026

5  out of  5
rating by Ron Duff
"Katie is at the top of her game with customer service. She’s very knowledgeable in her field and professional with a fun personality. Her staff have the same service standards as Katie. This team has been a great choice for my family."
We responded:
"Hi Ron, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Katie Young, Your State Farm Agent "
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jim mcafee

October 2, 2026

5  out of  5
rating by jim mcafee
"Always friendly and accessible, if they dont answer they always call back."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Springfield to know you had such a great experience with us. "
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Amy Ozier

October 1, 2026

5  out of  5
rating by Amy Ozier
"As usual, Katie Young State Farm was Johnny on the spot to answer our insurance related questions. We are so grateful for their efficiency and care."
We responded:
"Thank you so much, Amy! We are so grateful for the opportunity to serve your family for your auto, homeowners and life insurance! "
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Andrea Warden

September 30, 2026

5  out of  5
rating by Andrea Warden
"Danielle was very knowledgeable and helpful with my billing questions! Any time I have called with issues, they have been resolved promptly. They even call with additional savings and coverage offers. I would definitely recommend Katie Young State Farm!"
We responded:
"Thank you, Andrea! We are so thankful for the opportunity to serve you and your family!"
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Rebecca Summers

September 30, 2026

5  out of  5
rating by Rebecca Summers
"Katie’s office is exceptional! I love the texting feature so I can deal with life during the busy day at the office. The staff are friendly. Katie is amazing. Highly recommend!"
We responded:
"Hi Rebecca, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Katie Young, Your State Farm Agent "
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Carol Varney

September 29, 2026

5  out of  5
rating by Carol Varney
"I’ve used Kale and her staff for many of our insurance policies for several years now. They are prompt in responding to questions, professional, and thorough in execution of changes."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Billie B

September 29, 2026

5  out of  5
rating by Billie B
"Katie Young, Danielle, and the entire State Farm team have consistently been knowledgeable, friendly, and incredibly helpful whenever I’ve had an insurance question or needed assistance with a claim. Their professionalism, responsiveness, and genuine care for their customers truly set them apart. It’s reassuring to know I have a team I can trust and count on when I need them most. I highly recommend Katie Young and her entire team!"
We responded:
"Thank you so much, Billie! We are so thankful for the opportunity to serve your insurance needs! "
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First name

September 25, 2026

5  out of  5
rating by First name
"Great customer service very good at explaining the coverages and such"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Mary Tucker-Pomatto

September 22, 2026

5  out of  5
rating by Mary Tucker-Pomatto
"I have seven individual policies with Katie Young State Farm. I have always received excellent professional friendly services when I contacted or visited them. While State Farm may be a little more expensive their service and coverage more than make up for any difference."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Juanita Williams

September 22, 2026

5  out of  5
rating by Juanita Williams
"I had the best experience with this office. Everyone is so nice and I was shocked at how many different types of insurance they have and at a great price and so easy to set up."
We responded:
"Thank you so much for the 5-star rating, Juanita! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Katie Young "
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KEN Meents

September 18, 2026

5  out of  5
rating by KEN Meents
"Devon was professional and knowledgeable about insurance Devon was outstanding. Thank you"
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Tara Dillon

September 16, 2026

5  out of  5
rating by Tara Dillon
"We have been with Katie for years!! Anytime there has been any small hiccups Katie is quick to make sure it’s fixed correctly. Thank you and your team for having us covered!!"
We responded:
"Thank you so much for the awesome review! We’re so glad we’ve been able to help you with your insurance needs over the years. We really appreciate having you with us and are here if you need anything! "
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Josh Rutledge

September 15, 2026

5  out of  5
rating by Josh Rutledge
"Katie and her team have been great! Highly recommended to anyone looking for a great agent!"
We responded:
"Thank you so much, Josh! We are so grateful for the opportunity to serve the insurance needs for your family! "
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Sherry Owens

September 11, 2026

5  out of  5
rating by Sherry Owens
"Danielle returned my call. She was very kind and pleasant. I requested a renewal card as mine has expired. I always get exceptional service ever since I was 18 years old and will never trade State Farm!"
We responded:
"Wow, thank you for the 5-star review, Sherry! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Mell Whitman

September 11, 2026

5  out of  5
rating by Mell Whitman
"Everyone at the office is always kind, and helpful. They answer all your questions and they are truly a delight."
We responded:
"Mell, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Katie Young and Team "
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Jon Bircher

September 10, 2026

5  out of  5
rating by Jon Bircher
"State Farm insurance is the best! You get the best service, at Katie Young State Farm insurance! All the people that work there, are kind and polite, a real pleasure to talk to! They understand what you want, and take care of it! Have been a customer of hers for years, and look forward to the future!"
We responded:
"Thank you, Jon! We appreciate you so much! "
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Deon McConnell

September 10, 2026

5  out of  5
rating by Deon McConnell
"Thanks to State Farm for helping me with my car insurance and home owners very reasonable, caring of my needs!
Thanks For the Awesome Service"
We responded:
"Thank you, Deon! We are so grateful for the opportunity to serve your insurance needs for your family! "
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Robert Schmidt

September 9, 2026

5  out of  5
rating by Robert Schmidt
"This team is great. They have helped me so many times. They have an outstanding service and response time."
We responded:
"Thanks so much for the fantastic rating, Robert! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Cathy Boren

September 4, 2026

5  out of  5
rating by Cathy Boren
"Quickly answered my questions and alleviated any concerns I had. Top notch!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Springfield insurance team. "
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Mary Florence

September 3, 2026

5  out of  5
rating by Mary Florence
"I had a concern about an email I had received from State Farm …. Thought it might be a scam. But thankfully, it turned out it was not. It was explained to me in a friendly, clear manner. Thanks. Good working with you!"
We responded:
"Thank you so much for the 5 stars, Mary! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Richard Lynch

September 2, 2026

5  out of  5
rating by Richard Lynch
"Katie and her team were very clear and upfront in the initial policy set-up. Her team has had great communication and follow-up. I was with my previous insurance company for 20 years. It took a lot to switch, so far, I am glad I did."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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lamiaa elghazouani

September 1, 2026

5  out of  5
rating by lamiaa elghazouani
"My experience with this insurance company was excellent. Thank you for your assistance, and I look forward to working with you for the rest of my life."
We responded:
"Thank you so much! We are so thankful for the opportunity to serve your insurance needs! "
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Jordan Ryan

September 1, 2026

5  out of  5
rating by Jordan Ryan
"Katie and Kolten gave me the best experience I’ve ever had dealing with insurance agents. They were professional, relatable, and extremely easy to work with. They went above and beyond to make sure I was satisfied. 10/10 recommend if you’re in the market for insurance!"
We responded:
"Jordan, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Katie Young and Team "